Terms and Conditions
Last Updated: 2023-09-03
1. Introduction
Welcome to The Stalk Market, an online marketplace that connects buyers with vendors offering a variety of products and services, including flowers and plants. These Terms and Conditions govern your use of our platform. By using The Stalk Market, you agree to abide by these terms. If you do not agree with any part of these terms, please do not use our services.
2. User Accounts
2.1. Account Creation
To use certain features of our platform, you may be required to create an account. You must provide accurate and complete information during the registration process.
2.2. Account Security
You are responsible for maintaining the security of your account and password. Notify us immediately if you suspect any unauthorized access or breach of your account.
2.3. Account Termination
We reserve the right to suspend or terminate accounts that violate these Terms and Conditions or engage in fraudulent or harmful activities.
3. User Conduct
3.1. Prohibited Activities
You agree not to engage in any prohibited activities while using our platform, including but not limited to:
- Violating any applicable laws or regulations.
- Posting false, misleading, or harmful information.
- Interfering with the operation of our platform.
- Infringing on the intellectual property rights of others.
- Engaging in harassment or abusive behavior.
4. Contacting The Stalk Market and Vendors
4.1. Contacting The Stalk Market
If you have any questions, concerns, or feedback related to our services or these Terms and Conditions, you can contact The Stalk Market at hello@stalkmarket.co.uk. We will make our best efforts to respond to your inquiries promptly.
4.2. Contacting Vendors
If you have specific inquiries or issues related to a transaction with a vendor, such as product inquiries, order status, or dispute resolution, we encourage you to contact the vendor directly through the contact information provided by the vendor on our platform. We recommend first attempting to resolve any issues with the vendor.
After contacting the vendor, if you are unable to reach a satisfactory resolution or require further assistance, please feel free to contact The Stalk Market support at hello@stalkmarket.co.uk. We are here to assist you with any outstanding concerns or issues. Please note that resolutions will follow our refunds policy.
5. Communication with Customers
5.1. Vendor Contact
Vendors may contact customers through the contact information provided by the customer during the transaction process. This may include email, written correspondence, or telephone communication, as necessary to fulfill the transaction, provide updates, or address customer inquiries or concerns.
5.2. Stalk Market Contact
The Stalk Market may contact customers through the contact information provided by the customer during the registration or transaction process. This may include email, written correspondence, or telephone communication, as needed to provide important updates, notifications, or address matters related to the use of our services.
6. Customer Contracts with Vendors
6.1. Customer-Vendor Contracts
When you engage in a transaction with a vendor on our platform, you enter into a contract with the vendor. This contract includes the terms of the transaction, such as the products or services offered, pricing, payment, and delivery terms. It is essential to review and understand the terms of each transaction and vendor policies before making a purchase.
6.2. Vendor Agreement
When a vendor sells on The Stalk Market, they enter into an agreement with The Stalk Market that outlines their responsibilities, standards, and commitments. This agreement ensures that vendors maintain a high level of quality and service when offering products or services on our platform.
6.3. Right to Find Alternative Vendor
The Stalk Market reserves the right, in the best interest of customer satisfaction and in cases where the original vendor is unable to fulfill a delivery, to find an alternative vendor to complete the transaction. We are committed to ensuring that customers receive their orders or suitable alternatives promptly.
6.4. Vendor's Right to Offer Suitable Alternatives
In the event that the original product or service becomes unavailable, vendors may, at their discretion, offer suitable alternatives that match or exceed the value of the original. These alternatives will be subject to customer approval and must align with the customer's preferences as closely as possible.
6.5. Communication and Customer Satisfaction
In all situations above and any other situations that require communication with the customer, The Stalk Market and/or all vendors involved will communicate with the customer to address the issue effectively and promptly. Our primary goal is to uphold customer satisfaction and provide clear and transparent communication throughout the process.
6.6. Age Verification
The Stalk Market is intended for use by individuals who are 18 years of age or older. By using our platform, you confirm that you are of legal age to do so in your jurisdiction. We may require age verification in certain cases, and failure to provide accurate age information may result in restricted access to our services.
7. Delivery of Flowers
7.1. Vendor Responsibility
Vendors selling flowers on The Stalk Market are responsible for the delivery of flowers to customers unless prevented by extenuating circumstances.
7.2. Preferred Eco-Friendly Delivery Methods
Vendors are strongly encouraged to prioritize eco-friendly and locally sourced delivery methods to reduce the carbon footprint and provide a personal touch to flower deliveries. Preferred delivery methods include:
- Hand Delivery: Whenever possible and unless prevented by extenuating circumstances, vendors should personally hand deliver the flowers to the customer. This eco-friendly approach ensures a personal and low-carbon emission delivery experience.
- Third-Party Local Delivery App: Alternatively, vendors can use a third-party local delivery app that directly transports the flowers from the vendor's shop to the customer. This method is recommended to ensure efficient, low-impact, and secure flower delivery within the local community.
7.3. Extenuating Circumstances
In cases where extenuating circumstances prevent the vendor from fulfilling the delivery using the preferred eco-friendly and local methods mentioned in Section 7.2, the vendor should promptly communicate the situation to the customer and explore suitable alternatives that align with the goal of minimizing environmental impact.
8. Goods and Product Information
8.1. Product Descriptions
Vendors on The Stalk Market are responsible for providing accurate and detailed descriptions of their products or services, including specifications, features, and any associated terms or conditions. Customers should review these descriptions carefully before making a purchase.
8.2. Availability
Products or services listed on The Stalk Market are subject to availability. Vendors should regularly update their listings to reflect accurate stock levels. In cases where a product becomes unavailable after purchase, the vendor should promptly notify the customer and provide suitable alternatives or refunds as applicable.
9. Pricing and Payment Information
9.1. Pricing
Vendors are responsible for setting their prices, which may include the cost of products or services, applicable taxes, and any additional fees. Prices should be clearly displayed on the product listings, and any changes to prices should be communicated transparently.
9.2. Currency and Payment
Prices and transactions on The Stalk Market are typically conducted in the currency specified by the vendor. Customers are responsible for ensuring that they are aware of the currency used and any applicable exchange rates or conversion fees when making purchases.
9.3. Price Changes and Promotions
Vendors may periodically offer discounts, promotions, or price changes on their products or services. These changes should be clearly communicated to customers, and any applicable terms and conditions should be outlined.
10. Other Information
10.1. Dispute Resolution
In the event of disputes related to goods, prices, or other information, customers and vendors are encouraged to first attempt to resolve the issue through direct communication. If a resolution cannot be reached, please refer to the dispute resolution procedures outlined in these Terms and Conditions.
10.2. Privacy and Data Protection
Information related to the collection and use of personal data, including customer and vendor information, is covered in our Privacy Policy. Please review the Privacy Policy for details on data handling and protection.
11. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of English law. Any legal action or dispute arising from the use of our platform shall be subject to the exclusive jurisdiction of the courts in England.
12. Contact Information
If you have questions, concerns, or requests related to these Terms and Conditions, please contact us at:
