Seller Guidelines
Welcome to the Stalk Market, where you have the opportunity to become a seller and offer your products and services to our community. To ensure a positive selling experience for both you and our users, please adhere to the following guidelines:
1. Account Setup
1.1. Create an Account: To start selling on the Stalk Market, you must create an account. Provide accurate and complete information during the registration process.
1.2. Business Information: If you are selling as a business entity, make sure to provide your business name, contact information, and any required legal documentation.
1.3. Shipping Address: Please use the address that products will be delivered from to ensure the Stalk Market functions as intended. This address should be accurate and up-to-date.
2. Product Listings
2.1. Accurate Descriptions: Create detailed and accurate product listings, including clear descriptions, pricing, availability, and any relevant terms and conditions.
2.2. High-Quality Images: Use high-quality images that accurately represent your products or services. Avoid misleading or unrelated images.
2.3. Stock Availability: Keep your product listings updated to reflect current stock levels. Remove listings for products that are no longer available.
3. Pricing and Payments
3.1. Transparent Pricing: Clearly display the prices of your products or services, including any applicable taxes and fees.
3.2. Payment Methods: Specify the accepted payment methods, and ensure secure and reliable payment processing for your customers.
3.3. Refund Policy: Establish a clear refund policy and communicate it to your customers. Be prepared to issue refunds promptly when necessary.
4. Customer Communication
4.1. Responsiveness: Respond to customer inquiries, messages, and orders in a timely and professional manner.
4.2. Clear Communication: Ensure clear and transparent communication with customers regarding order status, shipping, and any issues that may arise.
5. Order Fulfillment
5.1. Timely Fulfillment: Fulfill orders promptly and within the specified timeframes. Notify customers of any delays or issues that may affect their orders.
5.2. Accurate Delivery Times: Provide realistic delivery times to ensure customer expectations are met. Avoid exaggerating delivery times, as this can lead to dissatisfaction and unmet expectations.
5.3. Shipping: Use reliable shipping methods and provide tracking information when applicable. Ensure that packages are securely and safely packed.
6. Customer Feedback
6.1. Reviews and Ratings: Encourage customers to leave honest reviews and ratings for your products or services. Use feedback as an opportunity for improvement.
6.2. Professionalism: Maintain a high level of professionalism in all interactions with customers and the Stalk Market community.
7. Compliance
7.1. Legal Compliance: Ensure that your listings and activities comply with all applicable laws and regulations, including tax and consumer protection laws.
7.2. Intellectual Property: Respect the intellectual property rights of others and do not infringe on copyrights, trademarks, or patents.
8. Communicating with the Stalk Market
8.1. Open and Transparent Communication: Communication with the Stalk Market is vital for maintaining a smooth selling experience. Sellers are required to:
- 8.1.1. Inform the Stalk Market promptly of any dissatisfied customers and provide details of the issue. This includes cases where customers have expressed concerns or requested assistance with their orders.
- 8.1.2. Collaborate with the Stalk Market to resolve customer issues effectively and in a timely manner, following our refunds and dispute resolution policies.
- 8.1.3. Inform the Stalk Market immediately if there is an issue with fulfilling an order within the given delivery timeframe or to the required standard (including substitutions).
8.2. Other Instances for Communication: Sellers should also contact the Stalk Market in the following situations:
- 8.2.1. Reporting technical issues or glitches related to the seller dashboard or platform functionality.
- 8.2.2. Seeking assistance with account-related matters or inquiries about our seller support services.
- 8.2.3. Notifying the Stalk Market of any changes to your business information, such as contact details or business address.
- 8.2.4. Seeking clarification on any policies or guidelines to ensure compliance with the Stalk Market's standards.
By becoming a seller on the Stalk Market, you agree to abide by these guidelines and our Terms and Conditions. Failure to do so may result in actions such as warnings, suspension, or termination of your seller account.
We appreciate your commitment to providing a positive and trustworthy experience for our users. If you have any questions or need assistance, please contact our seller support team at sellers@stalkmarket.co.uk.
